Discussion on the Impacts of Customer Service on Client Satisfaction and Profitability at Doctors’ Center- Beirut: Interpretation of Secondary Data and recent observations
Discussion on the Impacts of Customer Service on Client Satisfaction and Profitability at Doctors’ Center- Beirut : Interpretation of Secondary Data and recent observations. Georges S. G. Bellos IPNET, graduate student. School of Management Abstract: This study aims to evaluate the relationship between customer service quality and the profitability of the Doctors' Medical Center, focusing on its radiology department. Drawing on the findings of a previous study, the research uses qualitative analysis of secondary data to assess patient satisfaction and its implications for the center's performance. The literature review highlights the connection between customer service quality, patient satisfaction, and organizational success, emphasizing the role of efficient customer service in healthcare establishments. The study involves a detailed review of existing reports and patient feedback to identify key issues related to customer service, such as staff responsivene...